Privacy Policy

Last updated: January 2024

Effective Date: 03/01/2022

At Reserve My Trip, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website or services. By using our services, you agree to the practices described in this policy.

1. About Reserve My Trip and This Policy

This Privacy Policy describes how Reserve My Trip ("we", "our", "us") collects and processes your personal data. It applies when you book flights, hotels, holiday packages, or use our customer support and other related services. You may contact us at any time at support@reservemytrip.in or +91 9509457371 for questions related to your personal information.

2. What Data We Collect

We collect various types of personal data including:

• Identity Data: such as your name, gender, date of birth, nationality, and passport details.
• Contact Data: such as your phone number, email address, home or billing address.
• Financial Data: including bank account or payment card information.
• Transaction Data: including details of your bookings and purchases.
• Technical Data: such as your IP address, device type, browser type, and website activity.
• Profile and Preference Data: including your travel interests, past bookings, and feedback.
• Usage Data: details about how you use our website or services.
• Marketing Data: your preferences for receiving marketing communications.
• Job Application Data: if you apply for a job, we collect your resume, cover letter, and related contact details.

In special cases, we may collect health-related information like food allergies or accessibility requirements, with your consent.

3. How We Collect Your Data

We collect your data in several ways:

• Directly from you: when you fill out forms, make a booking, contact customer service, subscribe to emails, or apply for a job.
• Automatically: via cookies and analytics tools when you browse our website.
• From third parties: such as travel agents, loyalty program partners, airlines, and payment providers.

We do not intentionally collect data from minors. If you are under 16, please use our services only with a parent or guardian’s involvement.

4. How We Use Your Data

• Register you as a customer.
• Process and confirm your bookings and payments.
• Provide customer service and travel-related support.
• Improve our website, services, and marketing based on usage data.
• Send you offers, promotions, or travel suggestions (only with your consent).
• Evaluate job applications submitted through our website.
• Comply with legal obligations, accounting, or tax requirements.

You can opt out of marketing messages at any time by clicking "unsubscribe" in our emails or contacting us directly.

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic on our website. You may disable cookies in your browser settings, though some site features may not function correctly as a result.

6. Sharing Your Information

We may share your personal data with:

• Travel partners such as airlines, hotels, and visa service providers.
• IT service providers and payment processors.
• Customer support platforms and marketing agencies.
• Regulatory or legal authorities when required.
• Business partners or affiliates as part of joint ventures or in the case of mergers or acquisitions.

We do not sell or rent your personal data to third parties.

7. Data Security

We take your privacy seriously and have put strong security measures in place to protect your data from unauthorized access, loss, or misuse. Only authorized staff or partners with a legitimate need can access your personal data, and they are bound by confidentiality agreements.

8. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes for which it was collected, including to meet legal or tax obligations. After that, data may be anonymized for research or analytics, or securely deleted.

9. International Transfers

If we share your data with partners outside your country (including outside the EEA), we ensure it is transferred securely and in compliance with applicable data protection laws.

10. Your Rights

Depending on your country of residence, you may have the right to:

• Access your personal data.
• Correct or update your data.
• Request deletion of your data.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing at any time.
• Receive a copy of your data in a portable format.

To exercise any of these rights, please contact us at support@reservemytrip.in.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website with a new effective date. We recommend reviewing it regularly to stay informed about how we handle your data.

Contact Information

If you have any questions or concerns about this Privacy Policy or how your personal data is used, please contact:

• Email: support@reservemytrip.in
• Phone: +91 9509457371