Cancellation & Refund Policy

1. Flight Booking Cancellations

When you cancel a flight ticket, the refund is processed according to the airline’s fare rules. Many airlines allow partial refunds after deducting a cancellation fee. However, in the case of low-cost carriers or non-refundable tickets, no refund may be issued. We also apply a service or processing fee per ticket, which is non-refundable.

In case of a no-show (when a passenger misses the flight without canceling), refunds are strictly as per the airline’s policy and must be requested within a limited period—often within 180 days of travel. Refund timelines vary but are generally processed within 7–21 business days from the time the airline confirms the cancellation.

2. Hotel Booking Cancellations

Hotel cancellations follow the policy mentioned at the time of booking. For refundable bookings, cancellation is usually allowed without a charge if done before the hotel’s deadline (e.g., 24–72 hours before check-in). If canceled after this window or in case of a no-show, the hotel may charge one night’s stay or the entire booking amount.

Non-refundable hotel bookings do not allow cancellation or refund, regardless of when the request is made. Refunds, where applicable, are processed within 7–14 business days.

3. Holiday Package Cancellations

Cancellation of a holiday package is governed by the specific cancellation terms mentioned in the package details. In general:

• If canceled 30 days or more before the travel date, a full refund is given after deducting administrative charges.
• If canceled between 15 to 29 days before departure, approximately 50% of the booking amount is refunded.
• If canceled within 15 days of departure, no refund is offered.

Refunds depend on third-party partners (hotels, transport, activities), and any non-recoverable costs will be deducted. In case of force majeure events like natural disasters or political unrest, we try to offer rescheduling or credit notes, but cash refunds depend on vendor policies.

4. Visa Denials and Documentation Issues

If a trip is canceled due to visa denial or incomplete documentation, our standard cancellation terms apply. We are not responsible for embassy rejections or delays. No refund will be issued for such cases unless recoverable from the service provider.

5. Group Tours and Peak Season Bookings

For group bookings or peak-season travel (festivals, long weekends, etc.), stricter cancellation policies apply. These will be clearly mentioned at the time of booking. In many cases, no refund is provided once the group booking is confirmed due to advance commitments to suppliers.

6. Changes and Amendments

If you wish to change your travel dates or make any modifications, we’ll try to assist you depending on availability and supplier approval. Airlines, hotels, or vendors may charge change fees or fare differences. In addition to these charges, Reserve My Trip may also apply a nominal amendment fee.

7. Refund Timeline and Mode

All refunds will be processed to the original payment method used at the time of booking. This could include a bank account, credit card, debit card, or digital wallet. Refund timelines vary based on the vendor and payment gateway, but most are processed within 7–21 working days.

In case of delays beyond this, we will provide a transaction reference for you to follow up with your bank or wallet provider.

8. Non-Refundable Charges

Any convenience fee, service fee, or payment gateway charge paid to Reserve My Trip is strictly non-refundable, even in case of cancellations or failed bookings.

9. Partial Usage or Missed Services

We do not provide refunds for any partially used services. For example, if you use only part of your hotel stay or miss a tour activity, no partial refund will be issued.

10. Operator-Initiated Cancellations

If we or our partners cancel a service (due to weather issues, operational problems, or vendor closures), we will attempt to rebook or offer a full/partial refund as per the partner's policies. Reserve My Trip is not liable for any additional compensation unless mandated by law.